FAQs
B. GeoVelo Bikes

What to do if my bike is broken?

You shouldn't use the bike which isn't fully working or has any kind of malfunction. Please inform us about the problem via the App by clicking on the "key" icon. Our help center will take care of it.

What should I do in case of bike malfunction during the ride?

If you are not able to get to the nearest parking station to pick up another bike, just leave the broken one stafetly on the pavement. Please lock it and inform our help desk via GeoVelo Opole App about it.

What should I do if I have a flat tyre?

You cannot puncture the tyres because our bikes do not use them :) Instead we have installed airless bicycle tires, which are impenetrable. So don't worry.